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C R M
Customer Relationship Management (CRM) is essential
for companies to do business and retain their customers.
Customers want better care, more options, faster service
and you, as a business person, want a cost effective
alternative. See how RippleImpact can add value to
your business, with more return on your CRM investments
in this new generation of CRM.
Case Study 1:
Client:
The client is the customer and technical support team
of the aircraft manufacturing company.
Challenge:
Fast response to the client calls and providing them
the right solutions for both the customer service
and the technical support group.
Solution:
We recommended total web based solution to record
the calls and then attending them and tracking them
through Internet and intranet system integrations.
Benefits:
- Satisfied clients
- Fast response error free system of the client
and the support system of the company.
Case Study 2:
Client:
The client is a Fortune 500 company involved in the
aircraft, power, health, and plastics industries.
Challenge:
Improve the the communication between different departments
and the employees.
Solution:
We provide them with a project with the design of
an intranet environment to encompass the organization
to avail all employees' related and relevant information,
such as calendar of events, in an efficient manner.
The software system had three architectural layers
- the client layer which was a web browser interface
with Applets, the system administration layer with
application and server communication and the database
layer with JDBC.Results.
Benefits:
A complete ease and fast way of communication
between all the sectors of the company and their employees.
Case Study 3:
Client:
The client is a portal bringing you all of the high
quality, natural products you want and more!
Challenge:
Online supply of their products and health advises
to the individuals.
Solution:
We provide them a project, which is basically involved
in developing the sites for health care related services.
It gives information regarding medical and dental
practice related products to help both the practitioners
and the patients. It consists of the design of a web
site, which included image processing and animations
with JDK's image package. This included various forms
and shopping carts for the user to place orders for
the health care related products and to enquire.
Benefits:
A complete ease and fast way of supply of the products
and online support for those products.
Case Study 4:
Client:
The client is the premier provider of broadband search
on the Internet.
Challenge:
A custom client/server system had been written, however
the performance was not adequate for large search
results.
Solution:
A new version of the protocol was developed that was
backward compatible with previous clients, but allowed
newer clients to scan through search result on a demand
basis. The protocol was documented, and several implementations
of the protocol were developed, allowing greater choice
amongst the clients prospective partners.
Results:
A more responsive UI led to increased user satisfaction,
and the system was picked up by Time-Warner for their
Road Runner division's multimedia search engine.
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